NEA develops and promotes energy efficiency services to tackle the heating and insulation problems of low-income households. Working in partnership with central and local government; with fuel utilities, housing providers and health services; and with consumer organisations, NEA aims to eradicate fuel poverty and campaigns for greater investment in energy efficiency to help those who are poor or vulnerable.

NEA achieves its objectives through:

- research and analysis into the causes and extent of fuel poverty and the development of policies which will address the problem
- providing advice and guidance to installers on good practice in delivering energy efficiency services to low-income householders
- developing national qualifications and managing their implementation to improve standards of practical work and the quality of energy advice
- producing educational resources to teach people about the importance of energy efficiency
- managing demonstration projects in inner cities and rural areas which show innovative ways of tackling fuel poverty and bring the wider benefits of energy efficiency to local communities.