Responsible Gambling

Gambling should always be an enjoyable and entertaining activity. We are committed to promoting responsible gambling and ensuring that our players have access to the tools and information they need to stay in control. If you feel that gambling is no longer fun or is causing harm to you or those around you, please read the information below and seek help immediately.

Signs of Problem Gambling

It can sometimes be difficult to recognise when gambling has become a problem. Below are some common warning signs to watch out for:

• Spending more money on gambling than you can afford to lose
• Chasing losses by continuing to gamble in an attempt to win back money
• Lying to friends or family members about how much time or money you spend gambling
• Neglecting work, school, or family responsibilities because of gambling
• Feeling anxious, irritable, or restless when trying to cut down or stop gambling
• Borrowing money or selling possessions to fund gambling activities
• Using gambling as a way to escape stress, depression, or personal problems
• Thinking about gambling constantly, even when doing other activities
• Failed attempts to control, cut back, or stop gambling

Self-Exclusion Tools

We provide a range of tools to help you manage your gambling activity and stay in control. These tools are available at any time through your account settings and include the following options:

• Deposit Limits: Set daily, weekly, or monthly limits on how much money you can deposit into your account.
• Loss Limits: Restrict the amount of money you are able to lose within a specified time period.
• Session Time Limits: Control how long you can spend gambling in a single session.
• Reality Checks: Receive regular on-screen reminders showing how long you have been playing.
• Cool-Off Period: Take a short break from gambling for a set period of time, such as 24 hours, one week, or one month.
• Self-Exclusion: Exclude yourself from gambling for a minimum of six months or longer if you feel you need a more extended break.

If you wish to self-exclude or make use of any of these tools, please contact our customer support team or visit your account settings. Self-exclusion requests are processed promptly and we will do everything we can to enforce them effectively.

Helpful Resources

If you or someone you know is struggling with problem gambling, there are dedicated organisations that can provide free, confidential advice and support. We encourage you to reach out to any of the following trusted resources:

• BeGambleAware - BeGambleAware offers free information, advice, and support for anyone affected by problem gambling. Their website provides a range of resources including a free helpline and online chat service.
• GamCare - GamCare is a leading provider of support, information, and counselling for anyone affected by problem gambling in Great Britain. They operate the National Gambling Helpline and offer a variety of treatment and support services.

Remember, gambling is meant to be fun. If it stops being enjoyable, please seek help. You are not alone, and support is always available.