Responsible Gambling

Gambling should always be an enjoyable and entertaining activity. We are committed to promoting responsible gambling and ensuring that our players have access to the tools and support they need to stay in control. If gambling is no longer fun and is causing stress, financial difficulties, or affecting your relationships, it may be time to seek help. Please read the information below to understand how to gamble responsibly and where to find support.

Signs of Problem Gambling

It can sometimes be difficult to recognise when gambling has become a problem. Below are some common warning signs to watch out for:

• Spending more money on gambling than you can afford to lose
• Borrowing money or selling possessions to fund gambling
• Feeling anxious, irritable, or restless when not gambling
• Neglecting work, family, or social responsibilities due to gambling
• Chasing losses by continuing to gamble in an attempt to win back money
• Lying to friends or family members about your gambling habits
• Feeling a constant need to increase the size of your bets to feel excitement
• Using gambling as a way to escape from stress, depression, or personal problems
• Feeling guilty or ashamed about the amount of time or money spent gambling
• Unsuccessful attempts to cut down or stop gambling

Self-Exclusion Tools

We provide a range of responsible gambling tools to help you stay in control of your activity. These tools are available to all players and can be set up at any time through your account settings.

• Deposit Limits: Set daily, weekly, or monthly limits on the amount of money you can deposit into your account.
• Loss Limits: Restrict the amount you are able to lose over a set period of time.
• Session Time Limits: Set a maximum duration for your gambling sessions to help manage the time you spend playing.
• Reality Checks: Receive regular on-screen reminders showing how long you have been playing and how much you have spent.
• Cool-Off Period: Take a short break from gambling by temporarily suspending your account for a defined period.
• Self-Exclusion: If you feel you need a longer break, you can self-exclude your account for a minimum of six months or permanently. During this period, you will not be able to access your account or receive any marketing communications. You can also register with GamStop, the national self-exclusion scheme, to block access across multiple gambling operators.

If you wish to activate any of these tools or need assistance, please contact our customer support team who are available to help you at any time.

Helpful Resources

If you or someone you know is struggling with problem gambling, there are dedicated organisations that offer free, confidential advice and support. We encourage you to reach out to the following trusted resources:

• BeGambleAware - BeGambleAware offers free information, advice, and support for anyone affected by problem gambling. Their helpline is available 24 hours a day, 7 days a week.
• GamCare - GamCare is the leading provider of information, advice, and support for anyone affected by problem gambling in Great Britain. They operate the National Gambling Helpline and offer free counselling services.

Remember, gambling should be a form of entertainment, not a way to make money. Always gamble within your means and never chase your losses. If you feel that gambling is no longer enjoyable or is having a negative impact on your life, please reach out for help today.